Delivery, Returns & Guarantee

Delivery Charges

Orders are despatched within 2-3 working days. If you are ordering personalisation, please allow an additional 3-4 working days. Your delivery will require a signature. If nobody is available when your parcel is delivered, the driver will leave a calling card with instructions on how to arrange a new delivery date.

You can add a note during checkout if you would like us to deliver to a safe place or with a neighbour. However, please note that some couriers may not comply with this instruction, even if we leave one.

If you are ordering during a national holiday, please allow additional days for your order to be despatched or delivered.

EU Customers:
If you are ordering from an EU country, you will no longer pay VAT at the checkout. Instead, tax/IVA and any customs import duties will be payable by you before your parcel is delivered.

US Customers:
From August 29, 2025, all U.S. orders are subject to customs duties and processing fees. To make delivery smoother, our U.S. shipping charge is now £19 (includes customs processing fees), and an 8% duty fee is applied at checkout. This means your parcel will be sent Delivered Duty Paid (DDP) and no additional fees will be required.

UK & ISLANDS

Royal Mail Standard – £4.25
Tracked 48 – £5.50
Tracked 24 – £6.50

EU

Int. Tracked & Signed (5-10 days) – £7.50

USA

Int. Tracked & Signed (10–14) days – £19
(Includes U.S. customs processing fee)

REST OF THE WORLD

Int. Tracked & Signed (14-21) days – £16.50

UK Shipping Services

Standard: When you select Standard UK delivery your parcel will be sent with Royal Mail and will require a signature. This is not a timed service.

Express: Need your order faster? Select Royal Mail Tracked 48 or Tracked 24 and upgrade your delivery. Please note that Tracked 48 and 24 may not be available to some areas of the Highlands and Islands.

International Shipping Services

Standard Tracked: Your parcel will be despatched with Royal Mail for International delivery. This tracked service has varying timescales for the delivery and parcels will pass through local customs before being handed to postal services in the destination country.

Offers & Discount Codes

Free delivery offers cannot be used in conjunction with any other offer. Discount codes are not valid on sale items, bundles or gift sets.

Holidays & Celebrations

During busy times of the year such as St. Valentines Day, Father’s Day and Christmas, we will hold a larger quantity of stock. However, we do urge you to order as far in advance as possible so we can make sure your order is delivered on time.

Payment Methods We Accept

Credit or debit card, including American Express
Apple Pay
Microsoft Pay
PayPal
Clearpay – 4 interest-free payments – find out more

Your Account

If you set up an account when you place your order, you will be given access to a personal account area. It is here that you can manage delivery addresses and track orders.

Tracking

When your order is despatched, we will send you an email with your tracking number and a link to the carrier’s website. You will be able to track the progress and status of your delivery.

Personalised Orders

We are unable to give an exact date of despatch for personalised orders.

If you require an item for a specific date and you are ordering personalisation, please note that we are unable to cancel the order or offer a refund if the item has been personalised, but has not arrived on time.

The personalisation time of 3-4 days is given purely as a guide. At peak times of the year it can be as long as 5-6 working days.

If you are concerned about the delivery of an order, you can contact us during office hours or by email info@watsonwolfe.com. We aim to respond to all emails within 24 hours.

1 Year Guarantee

All our items are designed and crafted by experienced people, and we are confident you will use and enjoy your purchases for many years. However, in the event an item should fail, your item is protected from the original date of receipt by a one-year limited guarantee (proof of purchase required). This guarantee is in addition to and does not affect your legal rights.

The guarantee does not cover damages arising from accidents or misuse, or from any alteration, service or repair performed by any party other than Watson & Wolfe.

To make a claim under this guarantee please email info@watsonwolfe.com.

Exchanges & Returns

If you are not completely satisfied with your purchase, please notify us within 14 days of receiving your parcel. Our refund and returns policy lasts for 28 days. You can send the item back for an exchange or a refund during this time. If 28 days have passed since your purchase, we can't offer you a refund or an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Personalised items are non-returnable and cannot be exchanged. Please include a small note with your name and order number.

To return your product, you should mail it to:

Watson & Wolfe – Returns
8 Heatherdene
West Horsley
Leatherhead
Surrey
KT24 6LH
United Kingdom

You are responsible for paying for return shipping. Shipping costs are non-refundable. If you receive a refund for an unwanted item, the original delivery charge is not refunded.

If you are returning an expensive item, we would recommend using a trackable shipping service or purchasing insurance. We cannot guarantee that we will receive your returned item.